Returns & Exchanges
At Testbook, we want you to be completely satisfied with your purchase. If your new fashion finds aren't quite right, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Log into your Testbook account, navigate to your order history, and select the item you wish to return or exchange to receive a pre-paid shipping label.
Pack the Items
Carefully place the items in their original packaging, ensuring all original tags, labels, and hygiene seals are intact and undamaged.
Ship the Package
Affix the provided return label to your package and drop it off at any authorized courier location or schedule a home pickup through our portal.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing